These Terms and Conditions govern all travel reservations, holiday packages, island tours, yacht charters, flight ticketing, hotel accommodations, and related travel services arranged by Morden Tourist (referred to as "the Agency," "we," "us," or "our"), having its primary registered office at SCO 64-65, 2nd Floor, Sector 34-A, Chandigarh, India - 160022, through our website mordentourist.com, via telephone at +91 83519 17891, or in person.
By confirming an itinerary, paying a booking deposit, or accepting our travel vouchers, you ("the Client" or "Traveler") agree to be legally bound by these terms.
Notice to Travelers: Island travel and marine adventures are subject to coastal weather conditions and governmental conservation permits. Please review the cancellation and itinerary modification clauses carefully.
1. Quotations, Bookings & Confirmations
- All initial quotations provided by Morden Tourist are estimates based on real-time availability of flights, resorts, and island transfer slots, and are subject to confirmation until the initial advance deposit is received.
- A booking is officially confirmed only upon issuance of an official booking confirmation email and receipt with a distinctive reservation reference number issued from
mordentourist.com.
- Any special requests (e.g. adjacent resort rooms, specific boat seating, sea views, dietary arrangements) are forwarded to service partners and fulfilled subject to operational availability.
2. Payment Terms & Schedules
- Advance Deposit: A minimum deposit of 30% to 50% of the total tour cost is required at the time of itinerary confirmation to secure hotel room blocks and private charter schedules.
- Flight & Non-Refundable Passes: Full payment (100%) must be remitted for airline tickets, non-refundable theme park passes (e.g. Yas Island Ferrari World or Warner Bros passes), and governmental permits at the time of issuance.
- Balance Payment: The remaining balance must be cleared at least 15 days prior to the travel departure date, or immediately upon booking if the reservation is made within 15 days of departure.
- Accepted payment methods include authorized bank wire transfers (RTGS/NEFT/IMPS), UPI, and major credit cards via our verified merchant gateways.
3. Cancellation & Refund Policy
In the event that you must cancel or modify your booked journey, written notification must be submitted to booking@mordentourist.com or delivered to our Chandigarh office. Cancellation charges apply as follows:
- 30 days or more before departure: 15% administrative service fee retained; balance refunded minus non-refundable airline and permit charges.
- 15 to 29 days before departure: 35% of total tour package cost retained.
- 7 to 14 days before departure: 60% of total tour package cost retained.
- Less than 7 days or No-Show: 100% of tour package cost retained (strictly non-refundable).
- Non-Refundable Elements: Visa processing fees, Lakshadweep/Andaman government environmental permits, peak season resort supplements, and non-refundable flight tickets are entirely non-refundable regardless of cancellation timing.
4. Travel Documents, Visas & Identification
- Travelers are solely responsible for possessing a passport with at least six (6) months validity from the planned date of return, accompanied by all necessary transit visas, re-entry permits, and health declarations.
- While Morden Tourist provides complete visa concierge and guidance, issuance or refusal of visas remains under the sovereign discretion of the respective embassy or immigration authority (e.g., UAE General Directorate of Residency and Foreigners Affairs). In case of visa refusal, standard cancellation charges apply.
5. Itinerary Adjustments & Force Majeure
Morden Tourist reserves the right to alter boat routes, sailing timetables, or hotel accommodations if required due to Force Majeure events — including but not limited to severe marine weather warnings, rough seas, cyclone alerts, strikes, government restrictions, airport closures, or public health emergencies. In such scenarios, our coordinators will provide comparable alternate arrangements or credit notes where permissible by vendors.
6. Limitation of Liability
Morden Tourist acts as an authorized travel coordinator and organizer between clients and independent third-party suppliers (such as airlines, resorts, yacht owners, transfer operators, and theme parks). The Agency shall not be held liable for personal injury, property loss, baggage delay, or unforeseen expenses arising from acts, omissions, or defaults of these independent suppliers.
7. Dispute Resolution & Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to services rendered by Morden Tourist shall be subject to the exclusive jurisdiction of the competent Courts situated in Chandigarh, India.
8. Contact for Reservations & Inquiries
- Agency Name: Morden Tourist
- Head Office: SCO 64-65, 2nd Floor, Sector 34-A, Chandigarh, India - 160022
- Helpline Number: +91 83519 17891
- Customer Support Email: contact@mordentourist.com
- Website: mordentourist.com
